> ## Documentation Index > Fetch the complete documentation index at: https://docs.basement.fun/llms.txt > Use this file to discover all available pages before exploring further. # Fix common problems What Basement's messages mean and what to do next. Picks that won't go through, Drops that miss, deposits that don't show and withdrawals that wait. Find the message you saw and open it. Each answer says what happened and what to do next. If your problem isn't here, [report it](/help/contact). ## Loading and sound **Couldn't connect · Tap to retry** Basement couldn't reach its server to set up your account. Check your connection and tap the button to try again. Your pick wasn't placed. On a computer the bet slip says **Couldn't connect · Retry**. **Setting up your credits…** On your first visit, the app is still making your guest account and its starting credits. Wait a moment. Your pick goes through as soon as the account is ready. If you've been here before, the button reads **Connecting…** instead. **Couldn't load · Tap to retry** Part of the app, such as **Rewards**, **My bets** or the **Wallet**, didn't download. Tap it to try again. If that fails too, check your connection and reload the page. **New version · Tap to refresh** A new version of Basement is live. Tap the pill to load it, or carry on and it goes away after a few seconds. Basement never reloads the page by itself for this. With a mouse it reads **Click to refresh**. **There's no sound** Sound starts off. Tap **Tap for sound** on the card (**Click for sound** with a mouse), or the speaker on the right side, and Basement remembers your choice. On a computer, M turns sound on and off. On an iPhone, Basement then tries to play through the silent switch. If it's still quiet, check the volume, and check **Sound** in **Rewards**. ## Picks **Bets closed for that round** The round went live before your pick reached the server, so it wasn't placed and nothing was taken. Picks lock just before GO. The next round is already open. **That round is still opening. Try again in a sec** The round had only just been offered and the server wasn't taking picks on it yet. Basement already tried once more for you, so nothing was placed. Tap **Bet** again. **Too late · Boo for the next race** You chose a side but the round locked before you tapped **Bet**. The app moves your choice to the next round if that fighter is in it, so tap **Bet** again to place it. The name and the word for a round change with the arena. **That's enough picks for this round.** One account can hold up to 10 picks in a round. This only comes up when you pick from several tabs or devices, since the app takes one pick per round on each screen. Your picks so far all stand. **This round is full. Try a smaller pick.** Each round has a limit on how much it can pay out in total, and your pick would go over it. A smaller amount may still fit. **B3 picks are full right now. Try a smaller one.** B3 picks are limited by what the house can cover across every open round. Try a smaller amount, or use play credits. **Not enough credits** The amount is more than your balance, or under the minimum of 10. Choose another amount. If you're out of play credits, the bet strip offers your daily refill or shows when it's ready. With B3 the message is **Not enough B3**, and the strip offers **Bet with play credits**. **Bet didn't go through. Try again** Your pick wasn't placed, usually because the connection dropped. Tap **Bet** to try again. When the app can't tell whether a pick went through, it asks the server before saying anything, so a pick is never placed twice. ## Drops **Drops open at GO · 0:06** Drops only work while the match is live. The clock counts down to GO. **Drops open when the round is live** The match has finished or hasn't started yet. Drops open again when the next one goes live. **Too late for this round** Drops close 3 seconds before a match's time limit, and when the match ends. Nothing was taken. **2 drops per round** You've thrown your 2 Drops for this round. You can throw more in the next one. **No more drops this round** The round has reached its limit of 8 Drops, or you've used your 2. A refused Drop is refunded straight away. **Your Nitro missed the finish · 200 back** The match ended before your Drop landed, so you get back what it cost, or your free Drop. The Drop's name and price change with the arena and currency. **Couldn't confirm that drop. Tap again to retry** The app lost touch with the server mid-tap. Tapping again repeats the same Drop, and it's never charged twice. ## On a computer **Click, or allow ↵ for B3 in Keyboard (?)** You pressed Enter or Space on a real-B3 bet. No key places a B3 bet unless you allow it, so nothing was placed. Click **Bet** to place it, or press ? and turn on the switch at the bottom of the Keyboard panel to let Enter place B3 bets too. See [keyboard shortcuts](/play/keyboard-shortcuts#real-b3-and-the-keyboard). **D doesn't throw a Drop** D only throws Drops while you're playing with play credits, and only while a match is live. With B3, every Drop takes a click on **Drop**, even a free one. **The feed doesn't move on after a result** That's how the desk works. A result stays on stage until you move on yourself. Press J for the next arena, or click **Bets open on** in the bet slip, or press N, to go where picks are open. **A key does nothing** The keyboard stays out of the way while you're typing in a field or holding ⌘, Ctrl or Alt. While the reactions are open, the number keys send reactions. And the full set of keys only works in the desk layout, from 1276 pixels wide or 1000 on a landscape screen. See [keyboard shortcuts](/play/keyboard-shortcuts). ## Signing in **The code didn't arrive** It comes from Basement with the subject "Your Basement sign-in code". Check spam and promotions, and that you typed your email right. After 30 seconds you can tap **Resend**; within 5 minutes that sends the same code again. Or sign in with Google or a passkey instead. **That code doesn't match. 2 tries left.** Each code allows 3 tries. Check the 6 digits and type them again, or tap **Send a new code** once they're used up. **That code ran out. Send a new one.** A code works for 5 minutes. Tap **Send a new code**. **Confirm you're a person to get a code.** Lots of codes went to this email or from this network. Complete the quick check that appears, and the code goes out. **This address has had too many codes today. Try again in 24 hours.** Too many codes went to this email today from browsers that have never signed in to it. A browser you've signed in on before still gets codes. Otherwise use a passkey or Google if the message names them, or wait. **Lots of sign-ins from your network right now. Try again in a minute.** Many people on the same Wi-Fi or mobile network are signing in at once. Wait a minute and try again. **We couldn't send a code right now. Try again in a minute.** The email didn't go out. Try again shortly, or use a passkey or Google if the message names them. **Google and passkeys are missing** Inside Farcaster, the Base App and the X, Instagram, Facebook, Telegram or Line in-app browsers, only the email code works. Tap **Open Basement in your browser** to use Google or a passkey. On an iPhone's Home Screen app, Google isn't offered yet. **This browser is signed in to an older B3 account. Sign out to continue.** This browser still holds a sign-in from the old B3 Global Account, and that account can't become yours here: it holds B3, or you already have an account from another device. If that older account had B3 or history you want to keep, [contact us](/help/contact). Otherwise tap **Sign out of this device**: the browser starts again as a guest and you can sign in. See [Sign in](/b3/sign-in#if-you-signed-in-with-a-b3-account-before). **I was signed out after a month** A sign-in ends 30 days after it began, or after 30 days without a visit. Sign in again and your balance and history are where you left them. **I was signed out on every device** **Sign out everywhere** or **This wasn't me** in Account & security, or removing a passkey, signs your account out on your other devices. Each browser starts again as a guest. Sign in to get back to your account. See [Sign in](/b3/sign-in). [Sign in](/b3/sign-in#if-sign-in-doesnt-work) lists the rest of the sign-in messages. ## Deposits and withdrawals ### A deposit hasn't shown up Most deposits are ready to play within a minute. If yours isn't, check these in order. **I sent B3 on another network** Basement only works with B3 on Base. B3 sent on any other network doesn't reach your Basement balance. [Report it](/help/contact) with the transaction link; Basement can't promise to get it back. **I sent less than 5,000 B3** B3 moves from your Basement address into your balance once at least 5,000 B3 is there. The deposit screen shows what's waiting, for example "2,400 B3 at your address". After 7 days, 250 B3 or more moves anyway when network fees are low. Less than 250 B3 stays until more arrives. After 5 minutes the deposit may also say "Taking longer than usual … moves over by itself. Nothing to do." For an amount under 5,000 B3 that isn't right yet: it waits as described here. **I sent B3 to the wrong address** Only B3 sent to your own Basement address, shown under **Deposit**, is credited to you. Check the address in your exchange or wallet's history against it. **I sent B3 straight to the vault address** A plain transfer to the vault credits nobody and can't be recovered. Only your Basement address, or **Send from** in the app, credits your balance. See [Stay safe](/help/stay-safe). **A large deposit is taking a few minutes** Large deposits, 250,000 B3 or more on their own or with your other recent ones, wait until Base marks their block as safe. That usually takes under 10 minutes. **Taking longer than usual** After 5 minutes the deposit screen says so. If you sent 5,000 B3 or more, it's at your Basement address and moves over by itself, so there's nothing to do. If it still isn't in your balance after an hour, [report it](/help/contact) with the Basescan link from the deposit. If you sent less, the note is wrong: your B3 waits at your address for more to arrive. See **I sent less than 5,000 B3** above. **Your wallet needs a little ETH on Base for gas** You used **Send from**, which pays its own network fee in ETH on Base. Add a little ETH on Base to that wallet, or copy your address and send from an exchange or another wallet. **From this wallet B3 goes to your Basement address, where it waits until 5,000 B3 is there. Send at least 5,000 B3.** You used **Send from** with a wallet that can only make a plain transfer, so the B3 would go to your Basement address and wait for the 5,000 B3 minimum. Send at least 5,000 B3, or copy your address and send from an exchange or another wallet. ### Withdrawals **Add an address first** Withdrawals go only to addresses you add, and a new one waits at least 2 hours before it opens. See [Withdraw B3](/b3/withdraw#add-a-withdrawal-address-first). **My new address isn't ready yet** The wallet shows when it opens. The wait starts once Basement has emailed you about it, and runs 2 hours to 3 days depending on how you confirmed it. A security change on your account in the last day can push it later. **That's one of Basement's own addresses. Add your own wallet's address.** You pasted the vault, or another address Basement uses. Add an exchange deposit address or a wallet you control instead. **That's your Basement deposit address. Withdraw to an exchange or wallet instead.** You pasted the address you deposit to. A withdrawal has to go somewhere outside Basement: an exchange deposit address or a wallet you control. **Play 2,000 more B3 to unlock withdrawal** Deposited B3 has to be played once before it can be withdrawn. Each B3 pick or paid Drop frees up as much as it stakes, win or lose. Winnings are never locked. The number shows what's left. **At least 1,000 B3** The smallest withdrawal is 1,000 B3 today. **Daily limit reached** Each account can withdraw up to 50,000 B3 in any 24 hours today. Each withdrawal counts against the limit for 24 hours, which is why the wallet says **Your limit refills over 24 hours**. **Confirm it's you** Above 25,000 B3, a withdrawal needs your passkey or an emailed code, unless you signed in with one of those in the last 10 minutes. The check names the amount and the address. Confirm it, and the withdrawal goes on. **Withdrawals are locked** Withdrawals were locked from Account & security, or by "This wasn't me". Turning them back on takes a check, then 24 hours. See [Account and security](/b3/account-security#lock-withdrawals). **Withdrawals are on hold for this account. Contact support** Basement froze the account, usually after a report that someone else got in. [Contact us](/help/contact). **In line** Your withdrawal is waiting its turn, or waiting for the vault's daily allowance to refill. It goes out as soon as there's room. While it says **In line** you can tap **Cancel**, and the B3 is back in your balance. **You have withdrawals in line already. Wait for one to go out, or cancel one.** An account can have 2 withdrawals in line at once. Wait for one to send, or cancel one. **Returned to your balance** The withdrawal didn't go out, so its B3 came back to your balance. This happens when it fails, when something other than the daily allowance holds it up for 24 hours, or when the address it was going to was removed or withdrawals were locked before it was sent. **B3 is paused for a moment. Your balance is safe.** Basement pauses B3 when a safety check needs a closer look. Your balance stays as it is, and play credits keep working. Withdrawals may show **Withdrawals are paused for a moment. Your balance is safe.** until the pause ends. **B3 games aren't available in your region. You can still withdraw.** Real B3 play isn't offered where you are right now, but you can still take your B3 out. See [Availability](/b3/availability). **Withdrawals aren't available where you are.** Withdrawals are blocked only in a short list of sanctioned places. See [Availability](/b3/availability). ## Replays **This round hasn't finished yet** A replay opens once the round has a result. Watch it live, or come back when it's over. **This round ran on an earlier version of the game** That arena's game has been updated since the round was played, and replays only run on the current version. You can still check the round's lock against its seed. See [Provably fair](/games/provably-fair). **This round can't be replayed on this version** Your browser re-ran the round and didn't reach the same result, so the app won't show a different ending. [Report it](/help/contact) with the arena and round number. **Couldn't load this round** The round's details didn't load. Check your connection and open the replay again.